LOHO Privacy Notice
Lorn and Oban Healthy Options (LOHO) is committed to protecting your personal information and being clear about how we use it.
This notice explains what information we collect, how we use it, and your rights.
What information we collect
We may collect and process the following information:
Contact details (such as name, phone number, email address)
Information about your health and wellbeing
Information about your participation in our services
Attendance and engagement data
Equality monitoring information (such as age, gender, ethnicity)
Payment information where relevant
How we use your information
We use your information to:
Deliver our health and wellbeing services
Ensure your safety and suitability for activities
Monitor progress and outcomes
Improve our services
Meet reporting requirements for funders
Manage administration, bookings, and payments
Lawful basis for processing
We process your personal data under the following lawful bases:
Legitimate interests – to deliver and manage our services
Contract – where you have signed up to a service
Legal obligation – for financial and regulatory requirements
Where we process information about your health or other sensitive data, we do so in order to provide appropriate care and support as part of our services.
Where required, we will ask for your consent (for example, for marketing or media use).
How we store your information
Your information is stored securely using trusted systems, including our case management system (Elemental).
Access to your information is limited to authorised staff who need it to carry out their role.
Sharing your information
We may share your information:
With your GP or other health professionals, where you have given consent
With funders, in anonymised or aggregated form
With service providers who support our operations (such as payment processors)
We do not sell your data to third parties.
How long we keep your information
We only keep your information for as long as necessary.
Typically:
Client information is retained for up to 3 years after your last engagement
Financial records are retained for 6 years
Your rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where applicable)
Object to how your data is used
To make a request, please contact us by emailing info@lornhealthyoptions.co.uk.
Complaints
If you have concerns about how we use your information, you have the right to complain to us.
Please contact us at: info@lornhealthyoptions.co.uk
If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO): https://www.ico.org.uk
Contact us
If you have any questions about this privacy notice or how we handle your data, please contact:
Lorn and Oban Healthy Options Email: info@lornhealthyoption.co.uk
Updates to this notice
We may update this privacy notice from time to time. The latest version will always be available on our website.